You can pay for your orders by credit card via a secure payment page (SSL protection). Depending on the period, additional means of payment may be proposed : they are clearly identified at the time of validation of your order.

Yes. The transactions go through a secure payment platform and credit card information are never stored on the servers of Exel Motor®. Always check to see that the URL begins with “https://” and the padlock is displayed in your browser.

Orders placed on the store Exel Motor® are delivered mainly in metropolitan France (and, depending on the options available, in some european countries). The average time recorded are usually 2 to 5 business days after shipment, except in exceptional cases (periods of high activity, carrier, etc). The exact terms are disclosed at the time of the choice of mode of delivery and the terms and conditions.

Upon shipment, you will receive an e-mail with your tracking number. It allows you to track your packages directly on the carrier's website. If you haven't received anything, think to check your spam or contact us with your order number.

Contact our team via the Contact page (or the address specified on your confirmation e-mail) enclosing your order number and, if required, photo of the package. We will notify the appropriate procedure according to the conditions of return and cancellation in force.

Yes. Simply indicates the billing information of your company when you place your order (name, address, eu VAT number if applicable). Your invoice will automatically be published to these coordinates.